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Lessons learned PART II: Translating feedback into product improvements

Picture of Goedele Verreydt Goedele Verreydt : Apr 30, 2024 12:26:00 PM

Groundwater Dynamics Groundwater Contamination

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Posted on Tuesday 2 March 2021

A lot has changed since the start of iFLUX and its more than 80 different projects. We have learned a lot, and so we continue improving the service of iFLUX.

We would like to share with you our main lessons learned so that you can benefit from them in your iFLUX projects.

NEW DEVELOPMENTS: Our customers feedback is crucial

It is important for us to meet the needs of our customers. That is why we are curious to receive your feedback. If you have questions or comments about a proposed monitoring plan or a project, we are always happy to discuss them with you. We also actively pursue this feedback by simply asking and even setting up feedback surveys.

Based on this received feedback, we develop our technology and expand our products and services. Our goal is to make the flux technology broader and easier to use while maintaining quality.

Some of our latest developments:

SMALLER CARTRIDGES:

We regularly received the feedback that customers were using monitoring wells with a smaller diameter than was possible with the current cartridges. To overcome this, we developed cartridges with a smaller diameter for measuring water flux and most contaminants. The original cartridge was designed for a monitoring well 63/51 mm. These are now also available for monitoring wells 50/41 mm and 32/25 mm.

PFAS CARTRIDGES:

PFAS, as an emerging contaminant, gained a lot of attention in our customer base. That’s why a PFAS cartridge was developed.

DIGITAL SENSOR:

Finally, the added value of real-time continuous flux measurements became increasingly clear. Given our flux expertise, the iFLUX researchers took this on them and developed a sensor for continuous measurement of water flux (flow, direction and quality), that can be combined with level meters or other sensors.